Frequently Asked Questions (FAQ)
How can I place an order with Splash of Magic?
Go to our website, browse our magical collection and add the items you want to your shopping cart. Follow the instructions during checkout to complete your order.
What are the shipping costs and delivery times?
Shipping costs and delivery times vary depending on your location and the shipping method you choose. The exact costs and delivery times are displayed during the checkout process.
Within the Netherlands, shipping costs are free for orders over 75 euros. Shipping costs will be automatically calculated at checkout.
Do you accept different payment methods?
Yes, we accept various payment methods to make your shopping experience as convenient as possible. You can pay using credit cards, debit cards, PayPal and other secure payment methods offered during the checkout process.
How can I check the status of my order?
You can easily check the status of your order by logging into your account on our website and going to the 'My Orders' section. Here you will find detailed information about the status of your order, including shipping status and tracking information. We will also send you an email containing your order details.
Can I cancel or change my order after I have placed it?
We understand that sometimes changes need to be made after an order has been placed. If you wish to cancel or change your order, please contact our customer service team as soon as possible and we will do our best to assist you depending on the status of your order.
Do you accept returns?
Yes, we accept returns of undamaged and unused products within 14 days of receiving your order. Please see our returns and refund policy for more information.
What should I do if my order is damaged or defective?
Please contact our customer service immediately and provide photos of the damaged or defective item. We will do our best to resolve the problem as quickly as possible.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that international shipments may be subject to customs fees, taxes and duties.
Do you also sell gift vouchers?
We currently do not offer gift vouchers.
Are your products officially licensed?
Yes, we strive to only offer officially licensed products that meet the highest quality standards. So you can shop with confidence and enjoy authentic products from your favorite brands such as Disney and Harry Potter.
How can I contact customer service?
You can contact our customer service via email at info@splashofmagic.nl We are ready to answer all your questions and help you with any problems.
Pre-order questions
Do you offer pre-order options for products that have not yet been released?
Yes, we offer pre-order options for select products that will be released soon. This allows you to reserve your favorite items before they become available for general sale.
How does a pre-order work at Splash of Magic?
When placing a pre-order, the item will be reserved for you once you have completed payment. Once the product is available, it will ship according to the estimated release date.
Can I cancel or change my pre-order?
Yes, you can cancel or change your pre-order before the product ships. Please contact our customer service as soon as possible.
Will I be charged immediately for my pre-order or will my payment only be processed when the product ships?
Your payment will be processed immediately upon placing the pre-order, unless stated otherwise. This ensures that your item is reserved as soon as it becomes available.